PRIVACY POLICY

Last updated: April 2025

Welcome to Lucent Vela. We care deeply about discretion and data integrity. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with our website, engage our services, or request private access to our curated portfolio.

Information We Collect

To deliver exceptional, tailored service, we may collect the following:

Personal Information

Details you provide when you:

Request private portfolio access
Inquire about properties or consultations
Join our private mailing list or submit your investment criteria

Includes: your name, email, phone number, country of residence, and any investment or lifestyle preferences you choose to share.
Property or Investment Interests

When you complete an onboarding form or consultation request, we may retain:

Desired property type, price range, location preferences
Intended use (residential, development, investment)
Timing, budget, and any strategic considerations

Technical Data

Collected automatically when you use our website:

IP address, browser type, device info
Cookies and other tracking technologies

Analytics

We use Google Analytics to understand user behavior on our site and improve the digital experience.

How We Use Your Information

Your data is used to:

Provide bespoke property recommendations
Facilitate introductions to relevant parties (on your instruction)
Respond to inquiries with precision and relevance
Send optional updates on new opportunities or market intelligence
Ensure portfolio access is securely managed

We do not sell your data. We only share it with select third parties (e.g., technical providers, legal consultants) directly involved in fulfilling your request.

Legal Basis for Processing (GDPR)

We process your data on the following bases:

Consent: when you opt in to access our portfolio or receive updates
Contractual necessity: to fulfill specific services or private client agreements
Legitimate interest: for site analytics, security, and user experience improvement

Data Controller & Processors

Data Controller:

Lucent Vela

Operating in Spain

Processors:

We work with trusted partners such as secure hosting providers, analytics platforms (e.g., Google), and email service tools. These providers operate under strict confidentiality and data protection clauses.

Cross-Border Data Transfers

Some of our service providers are based outside the EU, including the United States.

Where data is transferred internationally, we rely on Standard Contractual Clauses or the EU-U.S. Data Privacy Framework to ensure your rights are upheld.

Cookies & Tracking

Lucent Vela uses cookies to:

Optimize user experience
Analyze website performance
Manage access to private areas of the site

You can accept or decline cookies using our cookie banner or your browser settings.

Data Retention

We retain personal data only as long as necessary:

Consultation and inquiry data: 2 years from last engagement
Portfolio access logs: 1 year
Email preferences: until consent is withdrawn or after 12 months of inactivity

After this, data is deleted or anonymized.

Security

We implement best-in-class security measures to protect your data, including:

Encrypted transmission (SSL)
Access restrictions based on role
Secure infrastructure hosted within GDPR-compliant environments

Your Rights (Under GDPR)

You have the right to:

Access or update your personal data
Request deletion or restriction
Withdraw consent at any time
Object to certain types of processing

To exercise your rights, contact us at privacy@lucentvela.com

Complaints

If you are not satisfied with our data practices, you may lodge a complaint with your local Data Protection Authority (DPA). A list of DPAs is available here.

Third-Party Links

Our site may occasionally link to third-party platforms. Lucent Vela is not responsible for the privacy practices of these external sites. We encourage reviewing their policies before sharing data.

Updates

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